UX Crunch Presentation:
How do we future-proof a Bank?

A presentation of the banking world and what the future might hold. Some script extracts:

"Predicting the future has never worked if you look back through history even recently it mostly falls flat;
"hey did anyone buy that internet fridge?".

For example most changes predicted in the car industry from the 1950's have revolved around flying cars with rockets, underwater jets with air tight cockpits and all with connecting walkie talkies. The realisation of the flying cars you see now being tested by Uber/PAL-V/Velocity and others are not cars at all and more of miniature electronic helicopters that are small enough to fit on our roads but not similar to the sci-fi magazines of the 1940's or 1950's. This all means is that with all the predictions we have when the future actually arrives its really quite different to the projections that were promised from the sage wizards we trusted. Also the idea of online audio and video streaming could have never predicted the fall in artist's loss of profits meaning that bands have to constantly tour to make ends meet. So with every advancement there are unintended repercussions.

The same goes with personal finance now being in the palm of your hand, could that close all branches and causing a hi-tech divide between the people that use smart phones and those who refuse to outright? The future opens up many options in front of us that seem possible to discuss and if it's beyond the realms of possibility we can only marvel at it's own impossibility."