LLoyds Branches of the Future - Video

We all know that customer needs change in digital as well as physical places like high street Branches. There has been recent improvements to the aesthetics of these spaces but does this amount to adding layers of paint to an outdated shop front? Branches have lost some appeal due to the digitalisation of Banking, but they still hold purpose with people needing complex finance advice. What do we have to do solve these needs and what do we have to adapt in the systems we currently have? This vision piece was the first step in starting those conversations.